Repairs

 

3 Easy steps to get your defective Simco device repaired !

In case you are in the unfortunate circumstances that you have a Simco-Ion product that is not functioning properly we aim to help you as best as possible.

You can follow our RMA procedure and find out if you product can be repaired and what the costs will be.
The indicated costs are binding for you and Simco, once Simco receives the product.
It includes costs for return shipment to you.

Cost for shipment and transportation of items to Simco is always our your expense.

Transparent and fast. No hidden cost.

Repair costs for measuring devices always include calibration.

To complete the procedure, you need the original item number and the serial number or production date.
Please refer to our FAQ section if you need help finding this information.

Start your RMA request

In case you need help to find the right information please read our FAQ first.

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I do not have an item number
In case your item does not have an item number;
Please look on your original purchase order or phone Simco service at 0031 573 288378 For ES-2J ionising air guns:
With 3 meter cable : 0505001003
With 6 meter cable : 0505001006
With 9 meter cable : 0505001009
I do not have a production date
If you cannot find a production date on your product please contact Simco service at 0031 573 288378
Where can I find the production date of my product?
On 24V and 110/230V products the production date is incorporated in the serialnumber, f.e. 152309876, means year 2015 week 23. On most AC antistatic products the date is engraved in the product as MMYY f.e. 0615 means June 2015. Some products do not have a production date. You will have to trace the production date from your original order confirmation.
Where can I find the production date of my product?
Where can I find the production date of my product?
Where can I find the production date of my product?
Where can I find the item number
Most products have a name sticker. The item number can be found there.
Where can I find the item number

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